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Data Privacy Policy

At Huggett Home Improvements we are committed to protecting the privacy of our customers and visitors to our website. This Data Privacy Policy explains how we collect, use, share, and protect your personal data.

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What we collect and why we collect it.

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We may collect the following personal data from you and why:

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  • Full name: So that we can address any correspondence correctly to the relevant person and so that any contracts or estimates provided are issued to the correct name.

  • Home address: To arrange consultations, let our team and surveyor know where to find you, to put the address details on contracts correctly and to send documents such as guarantees to you.

  • Email address: So that we can respond to your enquiry or to send you your estimates and contracts, to ask you to review any of our products or services and to keep you up to date with your enquiry or ordering process.

  • Telephone numbers (home or mobile): To respond to your enquiry, keep you up to date on your order processes, for our surveyor to call and arrange their visit.

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We collect this personal data for the following purposes:

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  • To provide you with the products and services that you have requested or enquired about.

  • To communicate with you about your order, including to send you updates on its status and to arrange delivery or installation dates.

  • To send you marketing and promotional materials, if you have opted in to receive these.

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How long we hold your data

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We will keep your personal data for as long as is necessary to fulfil the purposes for which we collected it. However, by law we are only allowed to keep some information for a certain period of time. We may keep some details up to 10 years from the date of your last contract with us so we can assist you efficiently should any guarantee issues arise.

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How to opt out

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You can opt out of receiving marketing and promotional materials from us at any time by contacting us by email or post. If you want more information on your rights under the data protection act, then you should contact the Information Commissioners Office, who are the supervisory authority for data. You have the right to withdraw your data at any time, though you should consider the consequences of its removal and the implications this will have under your guarantee, as we may no longer be able to find important information relating to your installation. If you do wish to have your data corrected or deleted, then please write to us at Huggett Home Improvements, 18 Jellicoe Close, Eastbourne, BN23 6DD.

 

Sharing data

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We may share your personal data with the following companies to fulfil our contract with you:

  • FENSA (Competent Persons Scheme)

  • Surveyor who will need access to survey the job before we proceed

  • Home improvement protection (Insurance Backed Guarantee Provider)

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We will only share your personal data with these companies for the purposes listed above and we will ensure that they have appropriate security measures in place to protect your data.

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Customers' Data Rights

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Under the GDPR, you have the following rights in relation to your personal data:

  • The right to access your personal data

  • The right to rectify your personal data

  • The right to erase your personal data

  • The right to restrict processing of your personal data

  • The right to object to processing of your personal data

  • The right to data portability

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You can exercise these rights by contacting us by post – Huggett Home Improvements, 18 Jellicoe Close, Eastbourne, BN23 6DD

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Security

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We have implemented appropriate security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

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  • Using physical and electronic security measures to protect our systems and data

  • Training our staff on data protection best practices

  • Regularly reviewing our security procedures

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Changes to this policy

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We may update this Data Privacy Policy from time to time. If we make any significant changes, we will notify you by email or by posting a notice on our website.

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